Question 1

How does seat-based pricing work?

Accepted Answer

Each paid license includes full access to create, edit, and manage voice projects. On Business and Enterprise plans, viewer-only seats used for reviewing and commenting are free and unlimited, and you can add or manage seats directly from your account.

Question 2

What’s the difference between the Creative, Business, and Enterprise plans?

Accepted Answer

Creative is designed for individuals producing a few hours of voiceover per month, with a fixed yearly pool of downloads, MP3 exports, Adobe integration, and all English voices. Business is built for growing teams and adds more yearly downloads, up to 5 licenses, shared workspaces, team commenting, pronunciation libraries, access control, additional export formats (MP3, WAV, OGG, TXT), and caption files. Enterprise is for large or high-volume teams and includes the highest download limits, no cap on licenses, advanced admin and Custom Workspaces, SSO, enterprise security with SOC 2 reporting, a dedicated customer success manager, onboarding and training, custom moderation options, and access to all supported languages.

Question 3

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can contact Support to upgrade at any time for immediate access to more usage or features, or downgrade your plan, which will apply from the start of your next billing cycle.

Question 4

Does WellSaid offer a free trial?

Accepted Answer

Yes. WellSaid offers a 1-week Studio trial and a 1-week API trial with access to all features. A paid subscription is required if you want to download audio files.

Question 5

Can I get a custom Enterprise plan?

Accepted Answer

Yes. Enterprise plans can be customized for high-volume usage, advanced access controls, pronunciation add-ons, private voice development, and other specific requirements. You can contact the sales team to design a plan that fits your organization.

Question 6

What languages are included in the Enterprise plan?

Accepted Answer

Enterprise includes a set of global languages such as Spanish, French, Portuguese, Italian, German, Japanese, Mandarin, Cantonese, Korean, along with English voices and accents. The full list of supported voices and styles is available on the voices page.

Question 7

Do unused audio hours roll over?

Accepted Answer

No. Any unused audio allocation resets at the beginning of each new billing cycle and does not roll over.

Question 8

What happens if I exceed my plan’s audio limit?

Accepted Answer

Your download quota automatically refreshes at the start of each billing cycle. If you hit your limit before then, you’ll see a message when you try to download a file and can either upgrade your plan or contact Support for help.

Question 9

How many hours are included in 60 downloads?

Accepted Answer

On Creative, 60 downloads is roughly equivalent to about 6 hours of voiceover. On Business, 1,300 downloads is roughly 144 hours, and on Enterprise, 4,300 downloads is roughly 480 hours of voiceover.

Question 10

Can I switch voices or styles within a project?

Accepted Answer

Yes. You can apply different voices and styles to individual scenes or clips in the same project, and combine multiple clips with different voices or styles to create dialogues using the clip combination features.

Question 11

What happens to my projects if I cancel my subscription?

Accepted Answer

While your subscription is inactive, you won’t be able to access or download your projects. If you reactivate your account, your content will be available again as you left it. Projects are kept securely for up to five years after cancellation.

Question 12

Do I need a paid plan to use Caruso?

Accepted Answer

Caruso, WellSaid’s most advanced AI voice model, is available both in the free trial and in all subscription tiers, though downloading audio still requires a paid plan.

Question 13

What file formats can I download?

Accepted Answer

On the Creative plan, you can export audio as MP3. Business and Enterprise plans support MP3, OGG, TXT transcript exports, and WAV for higher-quality audio.

Question 14

Are caption files included?

Accepted Answer

Yes. Business and Enterprise users can export caption files in SRT and VTT formats along with their audio clips.

Question 15

Can I use WellSaid for commercial purposes?

Accepted Answer

Yes. All paid plans include full commercial usage rights, so you can use the generated voiceovers in public, monetized, or client-facing content.

Question 16

How does WellSaid pricing compare to traditional voiceovers?

Accepted Answer

Traditional voiceover work can cost hundreds of dollars per finished minute and may take days to deliver. WellSaid is designed to provide studio-quality, production-ready voiceover in seconds at a much lower cost per minute, with the Creative plan offering hundreds of minutes and the Business plan offering thousands of minutes of audio for a fixed subscription price.

Question 17

Is WellSaid secure and compliant?

Accepted Answer

Yes. WellSaid is SOC 2 Type 2 certified and GDPR-compliant, and it uses enterprise-grade security and privacy practices to protect customer data.

Question 18

Does WellSaid train its AI models on customer data?

Accepted Answer

No. Customer data and project content are not used to train WellSaid’s AI models. Your projects remain private and secure.

Question 19

Can I integrate WellSaid with other tools?

Accepted Answer

Yes. WellSaid offers integrations with Adobe Express and Adobe Premiere Pro, and provides API access so you can connect voice generation into custom workflows and automations.

Question 20

How do I contact support?

Accepted Answer

Creative users can reach support by email. Business users get both email and live chat support. Enterprise users receive priority chat during business hours and, for accounts with more than three licenses, a dedicated Customer Success Manager.

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